FAQ Help

I cannot log into my account/Forgot my password

Please follow these instructions to securely log in:

1.) Check to see if your email address and password are correct as you type it in. Your email address is the same email you used upon the registration process. If you do not know what your password is, select the "Forgot your password?" option.

2.) Enter your email address and select the submit button. Instructions to reset your password will be emailed to you.

3.) Open your email and kindly follow the instructions. If you are still unable to access your account, you can contact our Customer Service Team via email at Info@PristinyCouture.com explaining the problem. We will assign a new password for you and you can change it once you log in.